Hand Built to Order
Secure Ordering and Shipping
Place your order securely through the website or over the phone. Then sit back, relax, and let us do the rest of the work.
You’ll receive an email from us confirming that we’ve received your order. If you don’t receive this then get in touch and we’ll confirm.
As long as it’s in stock, any part or accessories (without a bike) are dispatched on the next working day.
Bike orders are added to the build queue.
All bike orders are fully assembled and tested by our team of technicians. They’re then quality checked before being dissembled and boxed for shipping.
As soon as your bike has been dispatched you’ll receive tracking info from the chosen courier. This will give you an ETA and tracking code, so you can find out the status of your delivery.
Your Mango is delivered to your door with complete assembly instructions and all the tools you required for assembly. It should only take 15 minutes from opening the box to riding away.
Our customer support team are available 9-5:30 week days to offer any help and advice. You can contact us via email, live chat or over the phone. We’re always happy to talk!
If you’ve placed your order and need to change it for whatever reason please email or call our friendly customer service team. Note: If your order has already been dispatched or if your bike has already been built we cannot make any changes.
If for whatever reason you need to cancel your order, we’ll refund the full amount of an accessory/component order provided you notify us within 24hrs of purchase. Standard stock bikes and custom bikes can be cancelled within 48hrs of purchase. If notice is given after these specified times, its likely work will have begun or your order will have already been dispatched. If this is the case and the bike parts have already been picked and allocated then a £25 restocking fee will be incurred. If work hasn’t begun or your order is still in our warehouse, we’ll do our best to honour your request to cancel.
Sometimes if an item is out of stock, you’ll be given the option to place a deposit allowing you to reserve the item until it’s next available. The remaining balance will be requested from your account just before the item comes back into stock (you’ll receive an email from us asking you to follow a link and authorise the final payment). Please note, deposits are non-refundable unless cancelled within 24hrs of placing the order. Once you’ve received the item, returns and warranties follow the same policy as normal.
We accept all major credit and debit cards, PayPal, and have a range of finance options.
All orders placed outside of the EU or outside VAT territory inside the EU such as Canary and Channel Islands will not be charged VAT. Mango Bikes will not be responsible for your own countries tax and/or import duties.
We take online security very seriously and have taken every precaution to ensure that your payment information is processed confidentially and accurately.We don't hold sensitive payment details about our customers. When you input your card details during shopping or into your account area, the card processor retains all the information about your card and only issues MB with a unique token identifier. This token allows us to process the cost of your order against your card. It also allows us to issue refunds. We don't have access to your complete card details.
|Mainland UK||£4||£5.75||FREE||Next Working Day|
|Northern Ireland, Isle of Man, Isles of Scilly||£9.99||£19.99||£15||2-3|
|Republic of Ireland||£4.99||£15||£35||2-3|
|France, Belgium, Luxembourg, Germany, Austria, Andorra, Spain, Portugal, Monaco, Italy, Vatican City, Netherlands, Denmark, Finland, Sweden, Greenland, Faroe Islands, Greece||£7.99||£15||£35||2-4|
|Switzerland, Iceland, Norway, Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Gibraltar, Liechtenstein||£9.99||£25||£60||2-4|
|Albania, Belarus, Bosnia and Herzegovina, Croatia, Macedonia, Moldova, Montenegro, Russia, Serbia, Turkey, Ukraine||£9.99||£25||£100||2-4|
|Rest of EU||£7.99||£15||£50||2-4|
|USA & Canada||£17||£50||£100||2-7|
|Rest of World*||£17||£50||£100||Contact Us|
When you place an order with us, your bike is built from the ground up by trained bike technicians in our UK warehouse. Your bike and its parts go through a number of various quality tests before, during and after assembly. We also ensure that your bike will be “good to go” as soon as you’ve got it built out the box. This means that your brakes will arrive with the correct pad alignment, your chain will arrive at the right tension and your tyres will be inflated to the correct pressure and so on.
As soon as your order is placed it will be put into the build queue. You'll soon be able to check in your account which date it is due to be built, and you'll receive emails explaining further information about the process. For now, you can give us a call or send us an email and we can let you know the day your bike is scheduled for.
Once your bike has been built it will be put on a next working day service to the UK and on a 2-3 working day service to Europe. When your order is dispatched you’ll receive an email from DHL with an estimated delivery date and tracking information.
Bikes are shipped 90% assembled to ensure safety whilst in transit. When your bike is delivered you will need to fit the front wheel, saddle, bars and pedals. Tools and instructions are provided. See our help page for video instructions.
Depending on the item(s) ordered the courier may vary between DHL and Royal Mail. We aim to dispatch all UK orders within 1-2 working days. If your items are sent with DHL you’ll receive an email with an estimated delivery date and tracking information. Orders shipped with Royal Mail will receive a dispatch confirmation from us.
Looking after customers once they've chosen Mango Bikes is hugely important to us. Therefore all Mango Bikes come with three years warranty on the frame and one years warranty on small components. If in the unlikely event that you require to return an item or make a warranty claim, please see our help page.
If un-used, all bikes and accessories can be returned for a full refund within 14 days. Find out more on our help page.